All payments made to us for an online coaching session are refundable up to 14 days prior to your confirmed coaching session.

All video footage must be uploaded 5 days prior to the date of your scheduled coaching session. If you have not uploaded your footage 5 days prior to your scheduled date we will have to reschedule your coaching session. We strongly recommend that all video footage is sent to us prior to confirming the date of your session and bear in mind that the earlier you submit your footage the more time your coach will have to prepare your session.

Once a coaching session is confirmed you can reschedule the date of your session up to 48 hours before the date of the session, subject to availability. If you cancel within 48 hours, your booking will be cancelled and we will not be able to refund any money paid to us. The most common reasons to change the date of a booking are that:

  • – You can no longer make the prearranged time.
  • – No video clips have been uploaded to us by 5 days out.
  • – You have updated/new footage that you’d like to submit.